Otter.ai Review: AI Meeting Notes That Keep Up With the Conversation
Otter.ai is a meeting transcription tool that joins your calls, writes a live transcript, and turns the result into notes and summaries. It is built f
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Fireflies.ai Review: An AI Notetaker With CRM Sync Built In
Productivity AI notetaker that records, transcribes, and summarizes meetings with CRM sync.
Price
18 Monthly · 120 Annual
Free plan
yes - 400 min/team storage, unlimited transcription
Best for
Sales and customer success teams that want meeting transcripts and summaries synced automatically into their CRM.
Fireflies.ai records, transcribes, and summarizes meetings, then pushes the useful parts into your CRM and other tools. It targets sales and customer-facing teams that want call notes to land where deals are actually tracked. The free plan offers unlimited transcription with 400 minutes of team storage.
Value for money
✓ Free plan
Pros
- Transcription is unlimited even on the free plan, which is generous compared with per-minute competitors.
- CRM sync pushes notes and action items into tools like Salesforce and HubSpot without manual copying.
- Per-meeting summaries and action items save time after every call.
- It works across several video platforms, so you do not have to change where your team meets.
Cons
- The free plan's 400 minutes of team storage fills up fast, pushing heavy users to the paid tier.
- At about 18 dollars a month per seat, the cost grows with team size and can rival pricier suites.
- CRM sync quality depends on how well the integration is configured, and misfiled notes are common.
- Like any transcriber, it struggles with heavy accents and overlapping speech.
Monthly budget calculator
Enter how many seats and see the yearly cost.
Estimated yearly cost: $0
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Frequently asked questions
Is Fireflies really free for unlimited transcription?
Yes, transcription is unlimited on the free plan, but team storage is capped at 400 minutes, so older recordings may need deleting or a plan upgrade.
How does Fireflies compare with Otter.ai on price?
Fireflies is about 18 dollars a month and Otter is about 16.99, but Fireflies leans harder into CRM sync while Otter focuses on live notes and summaries.